Returns & Exchanges
At PREMIUM LUNA PARK, we want you to be completely satisfied with your fashion selection; however, if you are not, we offer a 30-day return window for items in their original, unworn condition. Please ensure all tags remain attached and the original packaging is intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original PREMIUM LUNA PARK packaging, ensuring all designer tags and hygiene seals are still in place.
Ship the Items
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing